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| speaking events
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Listing of speaking engagementsin the last five years
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November 2008 - Innovation Workshop Instructor Workshop Title: "Innovation with Methods and Tools" Event: Vida Econômica Place: Lisbon and Porto, Portugal October 2008 - Speaker and Workshop Instructor Workshop Title: "Innovation Hardwired: a model to drive world-class transformation." Event: 57th Conference - North East Quality Council Place: Marlborough, Massachusetts September 2008 - Speaker and Workshop Instructor Workshop Title: "Innovation Hardwired: a model to drive world-class transformation." Event: Business Innovation Conference - BIC 2008 Place: Chicago, Illinois August 2007 - Keynote Speaker Presentation Title: "Making Innovation Work: how to manage, measure and profit from the front-end investment" Event: IQPC 2nd Annual Six Sigma Summit Place: São Paulo, Brazil June 2007 - Guest Speaker Presentation Title: "Innovation Through Quality in Manufacturing and Services" Event: ASQ Binghamton Section, International Conference Place: Binghamton, New York |
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May 2007 - Speaker Presentation Title: "Connecting Capabilities to Innovate in Services" Event: PDMA 5th Annual Front End of Innovation Conference Place: Boston, Massachusetts |
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April 2007 - Speaker Presentation Title: "Innovation in Services: methods and frameworks" Event: ASQ World Congress on Quality and Improvement Place: Orlando, Florida |
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March 2007 - Keynote Speaker Presentation Title: "Lean or Six Sigma? how to get the best of both worlds" Event: IQPC 1st Annual Lean Six Sigma Conference Place: São Paulo, Brazil |
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November 2006 - Keynote Speaker Presentation Title: "Innovation and Quality in Manufacturing and Services: how to thrive in open markets" Event: ASQ Dominican Republic Quality Conference Place: Santo Domingo, Dominican Republic |
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September 2006 - Guest Speaker Presentation Title: "Managing Customers for Service Excellence" Event: IQPC Middle East Six Sigma Summit Place: Dubai, United Arab Emirates |
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August 2006 - Guest Speaker Presentation Title: "Managing Service Quality in a Global Bank" - session III Foreign Banks presentation Event: VOICE Quality of Service in Indian Banking Sector Conference Place: New Delhi, India |
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June 2006 - Guest Speaker Presentation Title: "Managing Customers for Service Excellence" Event: IQPC 7th Annual Asian Six Sigma Summit Place: Singapore |
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March 2005 - Keynote Speaker Presentation Title: "Methods for Quality and Innovation Effectiveness" Event: ASQ Costa Rica Quality Conference Place: San Jose, Costa Rica |
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November 2004 - Keynote Speaker Presentation Title: "Amplifying Quality through Innovation" Event: ASQ Northern Illinois Quality Conference Place: Naperville, Illinois | ||||||||||
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September 2004 - Guest Speaker Presentation Title: "What's All The Buzz About Six Sigma?" Event: IFSA Annual Conference Place: Bonita Springs, Florida |
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July 2004 - Keynote Speaker Presentation Title: "Amplifying VOC Through Innovation" Event: IQPC 2nd Annual Six Sigma for Financial Services Conference Place: New York, New York |
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March 2004 - Chairman and Keynote Speaker Presentation Title: "Understanding Customer Needs: aligning Six Sigma with the voice of the customer" Event: SRI Six Sigma Strategy in Financial Services Conference Place: San Francisco, California |
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February 2004 - Keynote Speaker Presentation Title: "Managing Systems of Innovation: frameworks and tools" Event: 3rd Latin American Quality Conference - Georgetown University CIED Program Place: Managua, Nicaragua |
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December 2003 - Chairman and Keynote Speaker Presentation Title: "Innovation and Six Sigma in Financial Services" Event: SRI Six Sigma Strategy in Financial Services Conference Place: New York, New York |
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October 2003 - Guest Speaker Presentation Title: "Aligning Six Sigma with the Voice of the Customer" Event: IQPC 6th Annual Six Sigma for Services and Transactions Conference Place: New Orleans, Louisiana |
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April 2003 - Guest Speaker Presentation Title: "Why Implement Six Sigma in Service and Transactional Businesses?" Event: IQPC Six Sigma for Services and Transactions Conference Place: Sidney, Australia |
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January 2003 - Guest Speaker Presentation Title: "Aligning Six Sigma with the Voice of the Customer" Event: IQPC 4th Annual Six Sigma Summit Place: Miami, Florida |
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July 2002 - Guest Speaker Presentation Title: "Incorporating Six Sigma Initiatives with CRM and the Voice of the Customer" Event: iXperion Six Sigma in Finance and Transaction Summit Place: Chicago, Illinois |
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